In this agreement the following terms have the following meaning:
HiGoTec™ refers to HiGoTec™, HiGoTec™ Pty Ltd with ABN: 16 144 867 176, Murray Barnes, any person or entity, any and all resources created, acquired and used directly or indirectly, involved, but not limited to, the production, use, sale and resale of the 'Product'.
The 'Product', 'Software', 'Website', 'Services' or 'Hosting' refers to anything created or supplied by HiGoTec™. This includes, but is not limited to, websites, code, CSS, images, layouts, hosting, bulk emails, mailing lists and any other item acquired, created or supplied by HiGoTec™.
'You' and 'Your' refers to the individual, company, entity, Your heirs, agents or successors contracting HiGoTec™ to produce the Product.
This 'Agreement' is by and between HiGoTec™ and You and is made effective as soon as Your first payment has been received. This Agreement sets forth the terms and conditions of Your use, responsibilities and rights when using any Product supplied by HiGoTec™ and represents the entire Agreement between You and HiGoTec™.
By participating in payment, You acknowledge that You have read, understand and agree to be bound by all the terms and conditions of this Agreement, along with any new, different or additional terms, conditions or policies which HiGoTec™ may establish from time to time with or without notice. You may view the latest version of the Agreement at any time on the HiGoTec™ Website accessible via www.higotec.com.
PRIVACY POLICY
HiGoTec™ is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of Your Personal Information
We need to collect Your private information to be able to produce and supply Your Product.
Sharing of Your Personal Information
We do not share Your personal information with anyone other than, when necessary, our strategic partners, employees and anyone that needs to be informed to create, produce and supply Your Product.
We may also need to share some, or all, of Your personal information to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.
HiGoTec™ takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of Your personal information.
Use of Your Personal Information
Our servers also collect non-personal information including, but not limited to, browser type, version and language, operating system, pages viewed while browsing, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to You while You... this is standard with every website You visit.
Changes To This Privacy Policy
HiGoTec™ reserves the right to make amendments to this Privacy Policy at any time. If You have objections to the Privacy Policy, You should not access or use and HiGoTec™ Websites, Products, Software, this website or anything created or supplied by HiGoTec™.
Accessing Your Personal Information
You have a right to access Your personal information, subject to exceptions allowed by law. If You would like to do so, please let us know. All requests must be done in writing for security reasons. HiGoTec™ reserves the right to charge a fee for searching for, and providing access to, Your information on a per request basis.
Contacting Us
HiGoTec™ welcomes Your comments regarding this Privacy Policy. If You have any questions about this Privacy Policy and would like further information, please contact us by using the contact form on the HiGoTec™ website accessible via www.higotec.com or email us directly if You have our email address.
GENERAL TERMS AND CONDITIONS
1.1 HiGoTec™ is not responsible in any way, shape or form for the content supplied by, or added by, You to Your Website, Product or Hosting. Content includes but is not limited to text, images, code, css, logos, quotes etc.
1.2 Any fines or charges due to illegal content on Your Website, Product or Hosting, which has been supplied by or added by You, will be the sole responsibility of You. You hereby indemnify HiGoTec™, and shall continue to indemnify HiGoTec™, for all or any such fines or charges.
1.3 You give HiGoTec™ full, unrestricted rights to use any and all of Your Copyright Works solely for the purpose of the production of Your Website or Product.
2.1 All Services provided by HiGoTec™ may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Federal, State or City law is prohibited. This includes, but is not limited to:
a) copyrighted material
b) material HiGoTec™ judges to be threatening or obscene
c) unlicensed software or files
d) material protected by trade secret and other statute
2.2 You agree to indemnify and hold harmless HiGoTec™ from any claims resulting from the use of the Product, Software, Website, Services or Hosting which damages You or any other party.
2.3 HiGoTec™ will be the sole arbiter as to what constitutes a violation of this provision.
2.4 HiGoTec™ reserves all rights to suspend Your Product, Software, Website, Services or Hosting from any location if there is any breach of this term.
2.5 HiGoTec™ reserves the right to charge You for any time spent on enforcing any part of this clause at the Hourly Rate, the Fixed Price, plus any out of pocket expense.
3.1 HiGoTec™ takes no responsibility for the actions of any Third Parties used in the creation or Hosting of Your Website or Product.
3.2 Any recommendation or agreement made through or by HiGoTec™ on Your behalf relating to Third Parties, such as web hosting or domain name hosting, falls on the terms and conditions laid out by the Third Party and HiGoTec™ cannot be held responsible or liable for any downtime or loss.
3.3 Any issues created by a Third Party, that You have engaged, and directed to HiGoTec™ to research or resolve will incur a charge payable by You at the Hourly Rate, the Fixed Price, plus any out of pocket expenses. This includes, but is not limited to, email issues that are not our responsibility.
4.1 Unless otherwise agreed in writing by HiGoTec™, the copyright and all other rights relating to any Product, Software, Website, Services or Hosting provided to You by, or on behalf of, HiGoTec™ pursuant to this Agreement (the "Intellectual Property") will remain the property of HiGoTec™, or where applicable its licensors. This includes but is not limited to html, php, databases, style sheets, scripts, scripting, images, website design and content supplied by HiGoTec™.
4.2 Upon payment in full for the Services provided by, or on behalf of, HiGoTec™, pursuant to this Agreement, HiGoTec™ grants You a non-exclusive and non-transferable perpetual license to use the Intellectual Property for Your own business purposes.
4.3 HiGoTec™ warrants to You that, to the best of its knowledge, it has the right to grant the licenses referred to in this Agreement, and the use by You of anything provided by HiGoTec™ will not infringe the rights of any Third Party.
4.4 You must not copy any of the Intellectual Property for any purpose.
4.5 You must not de-compile, disassemble, decrypt, extract, reproduce or otherwise reverse engineer any part of any Software, Website or Product that is provided to You by HiGoTec™ without HiGoTec™ prior written consent.
4.6 You must hold any Software or Product (in source and/or in object code) and other materials provided to You by HiGoTec™ confidential. You must not disclose any of those materials to any Third Party without HiGoTec™ prior written consent. You must also take all reasonable steps within Your power to protect the Intellectual Property of HiGoTec™.
4.7 You agree to pay a $10,000 breach payment for each breach of any of the Intellectual Property terms made by You within seven (7) days. You also agree to pay any court costs or fees associated in collecting this payment.
4.8 If clause 4.7 is enforced and payment has not been received within seven (7) days, in addition to Your responsibilities under clause 4.7, You also agree to pay interest on each breach payment, and any costs incurred, of 12.5% interest, compounding daily and, charged until the date of payment.
5.1 None of the Software, Products, Websites or Hosting provided, pursuant to this Agreement, are designed or intended to be fault-tolerant or designed or intended for use where their failure or malfunction could lead to economic damage.
5.2 You warrant that You will not distribute or resell any of the Software, Products, Websites or Hosting without the prior written permission of HiGoTec™.
5.3 You will ensure that permitted end-users of such Products, Software or Hosting are provided with a notice in the form of a signed agreement agreeing to this Agreement.
5.4 You will indemnify HiGoTec™ for any loss, cost, damage or Third-Party claim arising from Your use of any Product, Software, Website or Hosting from any breach by You, or Your permitted end-users, of this clause.
6.1 Except for express undertakings to indemnify and any warranties set out in this Agreement:
a) To the extent permitted by the law, HiGoTec™ expressly excludes all conditions and warranties whether express or implied.
b) Notwithstanding any other provision in this Agreement, in no event will HiGoTec™ be liable to any party, including You, for any indirect, punitive, special, incidental or consequential damage in connection with or arising out of this Agreement (including for loss of profits, income, use, data, or other economic advantage), however it arises, whether for breach of this Agreement or in tort, and even if HiGoTec™ has been previously advised of the possibility of such damage. Further, liability for such damages shall be excluded, even if inclusive remedies provided hereunder fail their essential purpose. You will indemnify HiGoTec™ and keep it indemnified from and against any claims by You and any Third Party for or in respect of such damages.
6.2 HiGoTec™ warrants that at the time of creation Your Product, Service, Website or Software is in working order. If you do not agree to this clause You must state it, in writing, via email, before making final payment. By making final payment You agree and accept that Your Product, Service, Website or Software is in working order.
6.3 You acknowledge that the web development industry is always changing and that if Your Product, Service, Website or Software stops working at some point in the future You must direct this to HiGoTec™ to remedy, at Your expense, that will be charged at the Hourly Rate, the Fixed Price, plus any out of pocket expenses.
7. Search Engine Optimisation
7.1 Search Engine Optimisation is a complex and involved procedure. HiGoTec™ will take every measure, to the best of its ability, to Optimise Your Website for Search Engines but does not make any claim to the rank You will receive on any Search Engine.
7.2 You are solely responsible for all Search Engine Rankings and will not hold HiGoTec™ liable in any way, shape or form for Search Engine Ranking.
8. Assistance and Facilities
8.1 You will provide HiGoTec™ with all reasonable assistance and facilities, free of charge, (including without limitation of the means of access, other items referred to in this Agreement, office facilities, and liaison with Your necessary officers and employees) in order to permit HiGoTec™ to efficiently provide You Your Website, Software, Product or Service.
9. Agreement Non-exclusive
9.1 You acknowledge that HiGoTec™ is providing Websites, Products, Software, Services and Hosting to You on a non-exclusive basis and that HiGoTec™ may provide Websites, Products, Software, Services and Hosting of the same or a similar nature to any other party.
10. Hosting (Website Hosting and Maintenance)
10.1 Unless agreed in writing Your Website, Product or Software must be Hosted with HiGoTec™.
10.2 Hosting is sold as a unit, generally monthly or annually, and You purchase that unit. There are no refunds for partly used units.
10.3 If You choose to terminate Your Hosting You will forfeit Your Website, Product or Software and any monies paid.
10.4 Any attempts to undermine or cause harm to a server or customer's server is strictly prohibited. Legal action will be pursued to the fullest extent of the law for all abuse of the network.
10.5 Your Website, Product or Software will be backed up daily to the server.
10.6 If You wish to have anything backed up or restored there is a minimum charge of $150, that must be paid before any backup or restore takes place. If the backup or restore takes more than one (1) hour You agree to pay for any additional time needed at the Hourly Rate.
10.7 HiGoTec™ reserves the right to change hosting suppliers and web servers without notice.
10.8 If Your Website, Product or Software qualifies for the 4 Minor Updates per year You agree to:
a) You can mix and match Your 4 Minor Updates and swap 2 Minor Updates for a Standard Update or swap 4 Minor Updates for a Large Update.
b) HiGoTec™ is the sole arbitrator on what constitutes the type and category of update requests.
c) Generally, a Minor Update is something along the lines of:
i) add, update or remove an email address, email forwarder or email autoresponder;
ii) update a telephone number, a minor amount of text, a single image;
iii) a logo update, where the logo is supplied in the correct format and no additional work is required.
d) Generally, a Standard Update is something along the lines of:
i) a DNS update;
ii) a small section update such as updating a current section of Your website with new information but without a layout change;
iii) a logo update, where the logo needs additional work or is not supplied in the correct format.
e) Generally, a Large Update is something along the lines of:
i) a colour change to Your Website. Only the colour, no layout change;
ii) a layout change to a section of Your Website.
f) Any updates that are outside the Minor, Standard or Large Update will be charged at the Hourly Rate or at a Fixed Price.
g) If You pay Your Website Hosting and Maintenance monthly You need to accumulate Your updates at a rate of one (1) every three (3) months paid.
h) If You pay Your Website Hosting and Maintenance annually You have access to all four (4) minor updates whenever You want however they are accumulated each three (3) months for expiration purposes.
i) You can accrue Your updates over a rolling twenty-four (24) month (two (2) year) period.
j) If You do not use Your updates within the twenty-four (24) month rolling period You will forfeit any accrued updates older than twenty-four (24) months.
k) Included updates are non-transferable and no-redeemable, nor refundable, for cash or credit.
l) If you terminate your Hosting, under section 13. Termination of this Agreement, you forfeit all updates that have been accrued.
11.1 HiGoTec™ highly recommends having Your Domain Name/s hosted through HiGoTec™. This ensures that You will get the best Service possible. HiGoTec™ constantly monitors all Domain Name/s managed by HiGoTec™ and ensures that Your Domain Name/s do not expire without Your permission.
11.2 If You choose not to host and manage Your Domain Name/s with HiGoTec™ You will be solely responsible for them. If they expire and You do not realise or if there are any issues with Your Domain Name/s, that You manage, and You refer it to HiGoTec™ for investigation You agree to pay HiGoTec™ the Hourly Rate to remedy any problems.
11.3 From time to time DNS and Name Server changes are required. If HiGoTec™ hosts and manages Your Domain Name/s these changes are applied as part of the management and you do not need to do anything. If HiGoTec™ does not host and manage Your Domain Name/s it will be Your responsibility to make any DNS or Name Server changes. HiGoTec™ will give You a minimum of 48 hours' notice of any change required. If You do not action the request within the timeframe given and Your Website, Product or Software stops working, due to this, You agree to hold HiGoTec™ harmless and it is Your sole responsibility to rectify the problem. If You want HiGoTec™ to do any updates You will be charged at either the Hourly Rate or the Fixed Price.
11.4 All Domain Names registered on Your behalf, through HiGoTec™, or transferred to HiGoTec™, will be registered in Your name and will become Your property once payment has been received.
11.5 Until payment has been received all Domain Names remain the property of HiGoTec™.
11.6 HiGoTec™ offers a fully managed service. All Domain Names are registered under our master Domain Account and You do not have any access to it.
11.7 As long as Your payments, all payments, are up-to-date You can transfer Your Domain Names away from HiGoTec™ at any point in time giving HiGoTec™ written notice that You are doing so.
11.8 If HiGoTec™ hosts and manages Your Domain Name/s to make any changes or updates to Your Domain Name/s You must contact HiGoTec™ in writing to make the request.
11.9 If HiGoTec™ hosts and manages Your Domain Name/s it is Your sole responsibility to update HiGoTec™ if any of Your personal information changes, such as address, so that HiGoTec™ can keep Your Domain Name information up-to-date.
11.10 Domain Names are generally registered in 2 year periods and are non-refundable once registered.
12.1 HiGoTec™ works on seven (7) day invoices. Any payment not made within seven (7) days will be marked as overdue.
12.2 HiGoTec™ owns all work and content relating to any Website, Product, Software, Service or Hosting until final payment has been received.
12.3 HiGoTec™ reserves all rights to suspend any Website, Product, Software, Service or Hosting from any location if any payment due is outstanding for more than seven (7) days.
12.4 Payment needs to be made as stated in the payment type. Any transfer fees or charges, subject to the terms and conditions laid out by Your bank or Our bank, must be paid by You. Essentially we need to receive the full invoice amount and you pay any fees.
12.5 Either a 50% deposit or an agreed amount needs to be paid for any Website, Product, Software, Service upfront before any work starts.
12.6 If Your Website, Product, Software, Service has a total price of more than $5,000 milestone payments will be put in place and will be due as the milestones are met.
12.7 If Your Website, Product, Software, Service has a total value of less than $5,000 the final payment is due either when Your Website, Product, Software, Service goes live or at the 30-day mark when the Money Back Guarantee expires. If Your Website, Product, Software, Service is not finished by this point in time You are still required to make payment and we will continue to work on Your Website, Product, Software, Service until it is completed. To date all delays have been on the client's end.
12.8 HiGoTec™ prefers bank transfers for one-off payments.
12.9 HiGoTec™ also accepts MasterCard and VISA card.
12.10 HiGoTec™ only accepts Mastercard or VISA for monthly payments.
12.11 If a credit card payment is declined a $15 processing fee will be added for each attempt. A new attempt for the updated amount will be tried every 3 days. After a total of 3 attempts the payment will be considered as a failed payment and marked overdue.
12.12 HiGoTec™ prefers not to accept cheques. A $35 handling fee will be added for all cheques.
12.13 HiGoTec™ does not accept AMEX or other forms of payment, other than stated above.
12.14 If payment is outstanding for more than thirty (30) days Your Website, Product, Software, Service will be terminated and all outstanding monies will become due immediately.
13.1 This Agreement may be terminated in the following circumstances:
a) By either party by giving the other party fourteen (14) days' notice in writing to that effect;
b) Immediately by HiGoTec™, by notice in writing, if you breach any part of the Terms; or
c) By either party immediately, by notice in writing, if the other party takes any corporate action or other steps are taken or legal proceedings are started (and are not withdrawn, discontinued or struck out within twenty-one (21) days) for its winding up, liquidation or dissolution (other than for the purposes of reconstruction) or the appointment of an administrator, receiver, receiver and manager, official manager, Liquidator, provisional Liquidator, trustee or similar office of it or of any or all of its revenues and assets ("insolvency event"), and such insolvency event remains in existence in respect of such party as the time of service of the notice.
13.2 On termination of this Agreement, however occurring, all moneys unpaid by You, pursuant to this Agreement, will immediately become due and payable. If such moneys remain unpaid for a period of seven (7) days then (without prejudice to any other rights that HiGoTec™ may have for breach of this Agreement or otherwise) HiGoTec™ will be entitled to retake possession of the Website, Product, Software, Service and to disable any Website, Product, Software, Service provided pursuant to this Agreement (including by remote means).
13.3 Upon termination You forfeit Your Website, Product, Software, Service or Hosting and there are no refunds of any advance payments.
13.4 You also agree to pay any court costs or fees associated in collecting this payment including time spent by HiGoTec™ at the Hourly Rate.
13.5 You also agree to pay interest of 12.5% interest, compounding daily and, charged until the date of payment.
14.1 If Your Website, Product, Software, Service or Hosting is suspended, for any reason, under this Agreement You agree to pay a $250 Reactivation Fee before Your Website, Product, Software, Service or Hosting is reactivated.
15. Future Use and Marketing of Your Site
15.1 You agree to the following:
a) You consent that HiGoTec™ may use extracts from Your Website, Product, Software or Service for demonstration purposes to other parties. This includes but is not limited to screenshots, links to Your Website, Product, Software or Service, usage of Your Domain Name on letters, Curriculum Vitae's, websites and other materials provided always that such use does not mislead the public into believing that the Website, Product, Software or Service is HiGoTec™' nor that You and HiGoTec™ are affiliated.
b) You agree that 'Developed and maintained by HiGoTec™' will be discreetly displayed on the bottom right hand corner of Your Website, Product, Software or Service.
16. Hourly Rate and Fixed Price
16.1 HiGoTec™ currently charges AUD$128 per hour.
16.2 HiGoTec™ has a Minimum Charge of AUD$47.50.
16.3 Some items have a Fixed Price and are charged at the Fixed Price rather than the Hourly Rate.
16.4 HiGoTec™ reserves the right to change the Hourly Rate, Minimum Charge and any Fixed Price, at any time, with or without notice.
17.1 If You are not happy, for any reason, within 30 days of signing Your contract You can ask for Your money back and You will be given a full refund of all money paid.
17.2 Domain Names, Hosting and any out of pocket expenses are not included in the Money Back Guarantee.
17.3 If You wish to use the Money Back Guarantee You must do so in writing.
17.4 If You use the Money Back Guarantee all work and everything that has been, and not limited to, created, given or supplied by HiGoTec™ to You must be returned to HiGoTec™ and becomes and remains the property of HiGoTec™.
17.5 By using the Money Back Guarantee You agree that You will not reuse, and not limited to, anything created, discussed, given or supplied by HiGoTec™.
17.6 If You breach clause 17.5 You agree to repay all funds refunded under the Money Back Guarantee.
17.7 You agree that HiGoTec™ will be the sole arbitrator in determining if clause 17.5 has been breached.
18.1 HiGoTec™ has no contract period. You can cancel Your Website, Product, Software, Service or Hosting, as per section 13. Termination, at any time with 14 days' notice.
18.2 Upon termination You will lose any advance payments as per clauses 10.2 and 13.3.
